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Company description::
Tellview Technologies and associates today announce the release of Tellview 2.0, the first true customer service application for live video conversation that plugs directly into CRM (Customer Relationship Management) systems.
What makes Tellview 2.0 unique is that it allows people to use the Internet to view and speak to one another as if they were in the same room.
“It’s almost as if the Internet isn’t even there,” says Paul Olding, Tellview’s CEO and the visionary behind Tellview 2.0. “The software enables people to converse and interact with people, while the Internet itself becomes almost invisible.”
The other innovative aspect of Tellview 2.0 is that little or no set-up or configuration is required by regular users—customers and potential customers. While Tellview 2.0 is designed to work best if the user is equipped with a mic and a webcam, anyone with an up-to-date web browser can interact with companies and organizations equipped with a Tellview 2.0 solution.
The Age of Conversation
“We see customer service and e-commerce as being two sides of the same coin,” says Paul Olding. “The Internet has enabled the age of conversation, and Tellview 2.0 enables customers and potential customers to have a real conversation with companies, eliminating extensive correspondence via email. The process of customer acquisition, fulfillment, and follow-up is a continuum, and Tellview 2.0 is designed to optimize that process along its entire length.”
By viewing the customer relationship as an ongoing conversation, and by creating the technological tools to properly enable that conversation, Tellview Technologies believes that the promise of e-commerce in the maturing Internet can finally be fulfilled.
Instant Gratification
How many times have you tried to find information on a website, only to be frustrated because the answer to YOUR particular question is missing. Tellview 2.0 allows web visitors to ask their questions to a real person, in real time, and get an immediate answer. By providing a means for site visitors to ask their questions, the conversation is initiated and the movement along the customer relationship continuum begins.
Delivering Trust
If there’s one thing missing from e-commerce up until now, it’s trust. People are still very leery about anonymously inputting credit card information to make Internet purchases. Tellview 2.0 overcomes that problem.
“By speaking to a company rep as if you’re in the same room, the trust issue is resolved,” Paul Olding explains. “You’re no longer typing in credit card numbers. You’re speaking to a real person—a person with a face and a voice. For payment, you can read your credit card number, or even just hold it up to the webcam!”
For more information and demonstrations see Tellview’s website at www.tellview.ca .
Demo http://help.tellview.ca
Phone 1-(416)-699-0993
Fax 1-(416)423-9216
E-mail press@tellview.ca
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| Promotional Gifts Consultants Expose Their Knowledge
Redbows has launched a promotional gifts blog to provide buyers and specifiers with access to information they could require when considering giveaways for their promotional marketing campaigns. The new blog can be found at www.promotionalgiftsblog.co.uk
Redbows is one of the first gifts companies to use a blog for this purpose. The company already provides Adobe PDF format guides for download from its main website (www.redbows.co.uk). These tend to cover product ranges such as promotional confectionery and seasonal items like umbrellas. The intention behind the blog is to provide readers with a searchable on-line reference area and the opportunity for feedback and comment. The blog has a select number of categories covering issues such as ‘design and artwork’. Regular posting are made covering key issues that should be considered when purchasing promotional items. These can be made at any time and as soon as a particular problem area is highlighted a posting is uploaded together with links to supplementary information. The blog will also be used to provide general information on the gifts industry itself.
Initial postings have focused on various printing techniques and how artwork is generated. There is also a special fun aspect area shown as ‘Cocos corner’ and as Redbows launches new promotional gifts, their product-specific aspects will be covered within a blog entry. For example, the company is shortly to launch a new range of promotional mugs and the merits and drawbacks of plastic over ceramic and recycled materials will be discussed. “The launch of such an industry focused blog represents a further commitment to our clients and the promotional gifts industry itself” commented Dawn Koffler, Managing Director. “We already have good feedback from several clients on its themes and contents with some useful suggestions for the future. We supply a wide range of promotional items and are very keen to see this develop and cover the vast array of information our consultants have access to on a daily basis”.
About Redbows Ltd
Redbows Ltd is a UK-based promotional gifts company started in 2004 by Dawn Koffler, its owner and Managing Director. The company provides the complete promotional gifts service having its own Design Studio and access to sophisticated printing machinery. Products are manufactured for Redbows in the UK, Europe and Far East and cover the gifts spectrum. The cliental is impressive covering a number of organisations across the UK and Europe ranging from FTSE-100 companies to small clubs and charities. The company operates an ethical buying and environmental policy and annually supports a selected charity of its choice.
Contact Details:
Rob Roberts
Redbows Ltd - Registered in England and Wales 5185125 - VAT 850 5646 22
Registered Office: Merlin Court, 24 Bryntirion Drive, Prestatyn LL19 9NU, United Kingdom Tel: 0845 8386 368 or +44-(0)1745 85 25 20 - Fax: 0845 8386 369
Email sales@redbows.co.uk www.redbows.co.uk More... |
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